Last Updated: November 4, 2026
1. Introduction
Welcome to 247HIGH!
At 247HIGH, customer satisfaction, product quality, and responsible business practices are important to us. We strive to provide accurate product descriptions, careful order handling, and reliable customer support.
Due to the nature of our products, including cannabis-related merchandise, certain botanical products, and other regulated items, we maintain a strict return and refund policy to protect product integrity, safety, and compliance with applicable regulations.
Please read this Refund & Return Policy carefully before making a purchase.
By placing an order through https://247high.com, you acknowledge that you have had the opportunity to review our return and refund conditions.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
2. All Sales Are Final
As a general policy, all completed purchases at 247HIGH are considered final.
We do not accept returns or provide refunds for reasons including:
- Change of mind after purchasing.
- Purchasing the wrong product or quantity.
- Personal preferences or dissatisfaction with a product’s subjective effects.
- Finding a similar product at a lower price elsewhere.
- Ordering without reviewing the product description.
- No longer needing the purchased item.
- Failure to review applicable product restrictions before ordering.
Exceptions may apply when required by law or when an order is incorrect, damaged, defective, or cannot be lawfully fulfilled.
Customers are encouraged to review product details, quantities, ingredients, and applicable restrictions before completing checkout.
3. No Returns Policy
For safety, hygiene, product integrity, and regulatory reasons, 247HIGH generally does not accept returned products after delivery.
This restriction is particularly important for consumable, botanical, and regulated products that cannot be reliably inspected and resold after leaving our control.
Products that are generally ineligible for return include:
- Cannabis-related consumable products.
- Botanical extracts and related materials.
- Opened or used products.
- Products with broken or altered safety seals.
- Perishable or hygiene-sensitive products.
- Items purchased during clearance or final-sale promotions.
Unopened products are also generally considered final sale unless applicable law requires otherwise.
Important: Customers should not send products back to 247HIGH without receiving instructions and authorization from our support team.
Unauthorized returns may not be accepted.
4. Damaged, Defective, or Incorrect Products
We understand that shipping mistakes or product damage may occasionally occur.
If you receive an incorrect, damaged, defective, or incomplete order, please contact our customer support team within 48 hours of delivery whenever reasonably possible.
When reporting an issue, please provide:
- Your order number.
- Your full name and email address.
- A description of the problem.
- Clear photographs of the affected product.
- Pictures of the original packaging, where relevant.
- Any other information reasonably needed to investigate the issue.
Our team will review the situation and determine the appropriate resolution.
Depending on the circumstances and applicable law, resolutions may include a replacement, a refund, or another appropriate remedy.
The 48-hour reporting period helps us investigate shipping issues promptly but does not remove any statutory consumer rights.
5. Refund Eligibility
Although 247HIGH maintains a general no-refund policy, certain circumstances may qualify for review.
These may include:
Incorrect Items: If we send an item different from what was ordered, we will investigate and provide an appropriate resolution.
Damaged Products: If a product arrives damaged or unusable because of packaging or shipping problems, we will review the available evidence.
Defective Products: Products that do not meet applicable legal or product-description requirements may qualify for remedies.
Unavailable Products: If an item becomes unavailable after payment and we cannot fulfill the order, the affected payment will be refunded.
Shipping Restrictions: If we cannot legally ship an order and no lawful alternative is available, we will cancel the affected order and provide the refund required by applicable law.
Other Legal Requirements: Refunds or other remedies will be provided whenever required by applicable consumer protection laws.
Each eligible request will be assessed based on the order details and circumstances.
6. Order Cancellation Policy
Customers who wish to cancel an order must contact our support team as soon as possible.
Cancellation requests may be accepted if the order has not yet been processed or dispatched.
Once an order has been prepared for shipment or handed over to the shipping provider, cancellation may no longer be possible, except where required by law.
If an order is successfully canceled before fulfillment, any applicable refund will be processed according to the original payment method and relevant payment processing requirements.
247HIGH reserves the right to cancel orders involving suspected fraud, incorrect pricing, unavailable inventory, or shipping restrictions.
Any payment collected for an order canceled by 247HIGH without fulfillment will be handled in accordance with applicable refund obligations.
7. Missing or Lost Packages
If your shipment has not arrived within the expected delivery period, please contact our customer support team.
Our team may review your order information and available tracking records and contact the shipping carrier where appropriate.
If a package is confirmed lost in transit, we will assess the appropriate resolution based on applicable law, shipping terms, and the circumstances of the shipment.
A tracking status marked “Delivered” does not automatically resolve every delivery dispute.
Customers should report missing deliveries promptly so that an investigation can begin.
8. International Orders & Customs Restrictions
247HIGH serves international customers only where the relevant products can be legally exported, imported, transported, and delivered.
International purchases are subject to additional customs and regulatory requirements.
Certain products, including cannabis and other controlled substances, may be prohibited from international shipment.
We do not ship products where doing so would violate applicable laws.
Customers are responsible for providing accurate delivery information and cooperating with lawful import documentation requirements.
If an order cannot be lawfully fulfilled, 247HIGH will arrange cancellation and any applicable refund.
Customs charges, duties, and other fees paid directly to third parties may not be refundable by 247HIGH.
Nothing in this section excludes rights available to customers under applicable law.
9. Products Purchased on Sale or Promotion
Products purchased during promotional offers, clearance events, or special discounts are generally considered final sale.
Promotional purchases are not eligible for discretionary refunds or returns due to a change of mind.
However, discounted products remain subject to any applicable legal rights concerning defective, damaged, incorrect, or misrepresented goods.
10. Refund Processing
When a refund is approved, our team will communicate the next steps.
Where reasonably possible, refunds will be issued using the original payment method.
Processing times depend on the payment provider, financial institution, and payment method.
Additional time may be required for international transactions.
Customers will receive confirmation when an approved refund has been initiated.
Refunds will not be conditioned on additional purchases or payments unrelated to lawful transaction requirements.
11. Product Responsibility & Customer Awareness
Customers are responsible for carefully reviewing product descriptions, labels, warnings, and other available information before purchasing.
Certain cannabis-related and botanical products may have age restrictions, health risks, or legal limitations.
247HIGH does not guarantee any particular subjective experience or effect from a product.
Customers should follow applicable laws and product safety instructions.
These responsibilities do not remove statutory rights relating to defective, unsafe, incorrectly described, or improperly supplied goods.
12. Unauthorized Returns
Please do not return or mail products to 247HIGH without receiving prior authorization.
Certain regulated products may be prohibited from being transported through ordinary postal or courier services.
If a return is legally required or expressly authorized, our support team will provide appropriate instructions.
Never send restricted products through a shipping service that does not permit them.
13. Chargebacks & Payment Disputes
We encourage customers to contact our support team if they experience problems with an order.
Our team will make reasonable efforts to investigate and resolve eligible concerns.
Customers retain their rights to dispute transactions through their bank, card issuer, or payment provider.
Nothing in this policy prevents customers from exercising legally protected payment dispute rights.
14. Contact Customer Support
If you have questions concerning refunds, damaged products, incorrect shipments, order cancellations, or delivery problems, please contact us through our official website.
Business Name: 247HIGH
Website: https://247high.com
Contact Page: https://247high.com/contact/
When contacting customer support regarding an existing purchase, please include your order number and a detailed explanation of your concern.
15. Changes to This Policy
247HIGH reserves the right to update or modify this Refund & Return Policy as needed to reflect changes in our operations, product offerings, or applicable legal requirements.
Any updates will be published on our website with a revised effective date.
Changes will not retroactively remove rights that customers have under applicable law.
We encourage all customers to review this policy before placing an order.
247HIGH – Quality, Transparency & Customer Care
Thank you for choosing 247HIGH. We remain committed to clear policies, responsible customer service, and a transparent shopping experience.